1. Return request window
A return or exchange request must be submitted within seven calendar days after delivery by emailing hello@orikajewels.com. The email should include the order number, item, reason, preferred remedy and supporting photographs or video where relevant. The request must be approved before the product is sent back.
2. Change-of-mind returns
Eligible unused products may be returned within the seven-day window for change of mind, subject to the exclusions below. The product must be unworn, unwashed, unaltered and in resaleable condition with all tags, seals, accessories, certificates, gifts and original packaging intact. Orika Jewels may refuse or reduce a refund where handling goes beyond what is reasonably necessary to inspect the product, subject to applicable law.
3. Non-returnable products
The following are not eligible for change-of-mind return or exchange:
- Earrings or pierced-jewellery items where the hygiene seal has been opened, or the item has been tried on or worn.
- Personalised, engraved, customised, altered or made-to-order items.
- Items returned without required tags, accessories or original packaging, or showing wear, perfume, cosmetics, scratches, damage or alteration.
- Gift cards, promotional freebies and items expressly identified as non-returnable before purchase, except where a statutory remedy applies.
These exclusions do not apply where the product is defective, damaged on arrival, incorrect, counterfeit, unsafe or materially different from its description, or where return/refund is otherwise required by law. Sale or clearance items remain eligible for remedies for such issues.
4. Ring-size exchanges
A ring may be exchanged once for another available size if the request is made within seven days and the ring remains unused and resaleable with its original packaging. Exchanges depend on stock availability. If the requested size is unavailable, the customer may choose another eligible item, store credit or a refund where the return conditions are met. The customer bears reverse and re-shipping costs for a size-choice exchange unless the wrong size was supplied by Orika Jewels.
5. Damaged, defective, incorrect or missing items
Customers should inspect the package promptly and report a damaged, defective, incorrect or missing item within the seven-day window, preferably within 48 hours where reasonably possible. Photographs of the outer package, shipping label and product, and an unboxing video if available, help us investigate. An unboxing video is useful evidence but is not the sole condition for a valid claim.
Where the claim is accepted, Orika Jewels will bear reasonable return-shipping costs and offer an appropriate remedy, normally replacement, exchange or refund. Availability and the nature of the issue may affect the remedy, but statutory rights will be respected.
6. Return procedure
- Email hello@orikajewels.com within seven days of delivery and wait for written return approval and instructions.
- Pack the item securely with all original components and include the order number.
- Unless a pickup is arranged, send the approved return to: In Front of Bijlighar, Swarndham Colony, Sasni, Hathras, Uttar Pradesh 204216, India.
- Use a trackable service and retain proof of dispatch. Orika Jewels is not responsible for a customer-arranged return lost before receipt.
- Do not send a cash-on-delivery return; such packages may be refused.
7. Return-shipping costs
- For change-of-mind returns, customer-selected size exchanges and other returns not caused by Orika Jewels, the customer pays the return and any re-shipping cost.
- For an accepted claim involving an incorrect, damaged or defective product, Orika Jewels pays or reimburses reasonable return-shipping cost or arranges pickup.
- Any reimbursement requires reasonable proof of the approved shipping expense.
8. Inspection
Returned items are inspected after receipt. If a product does not meet the return conditions, we will explain the reason and may send it back to the customer at the customer’s cost, subject to applicable law. Acceptance by a courier or warehouse does not by itself confirm eligibility for refund.
9. Refunds
- An approved refund will be initiated to the original payment method within 5-7 business days after inspection and approval.
- A refund for a Cash on Delivery order will be made to a verified bank account, UPI ID or another lawful method agreed with the customer; cash will not ordinarily be sent by courier.
- Banks and payment providers may take additional time to display the credit.
- Discounts, coupons and bundled pricing will be recalculated where only part of a bundled order is returned.
- Promotional gifts linked to a returned order must also be returned unused, or their disclosed value may be adjusted where lawful and reasonable.
10. Exchanges
An exchange is processed after the returned item passes inspection and depends on stock availability. A price difference must be paid by the customer or refunded by Orika Jewels, as applicable. Where an exchange cannot be completed, an eligible refund or other agreed remedy will be offered.
11. Six-month anti-tarnish warranty claims
A claim made after the seven-day return window but within the six-month anti-tarnish warranty will be assessed under the Product Disclaimer and warranty terms. Proof of purchase, photographs and return for inspection may be required. The ordinary warranty remedy is repair or replacement; a refund may be offered where an appropriate replacement or repair is unavailable or where required by law.
12. Consumer rights
This policy supplements and does not replace rights and remedies that cannot be waived under applicable consumer law. A policy exclusion will not be applied to deny a lawful remedy for defective, counterfeit, unsafe, incorrectly supplied or materially misdescribed goods.
Contact
Orika Jewels, a sole proprietorship owned by Pravin Kumar
Email: hello@orikajewels.com
Phone/WhatsApp: +91 92587 83939
Address: In Front of Bijlighar, Swarndham Colony, Sasni, Hathras, Uttar Pradesh 204216, India
Website: https://orikajewels.com/