Effective Date: 3 August 2026 | Applies to https://orikajewels.com/
This Privacy Policy explains how Orika Jewels collects, uses, shares, protects and retains personal data when individuals visit the website, create an account, place an order or communicate with us.
1. Who we are
Orika Jewels is a sole proprietorship owned by Pravin Kumar. For the personal data described in this policy, Orika Jewels acts as the data fiduciary or business responsible for deciding why and how the data is processed, except where an independent service provider acts under its own privacy terms.
2. Scope
This policy applies to the Orika Jewels website, customer accounts, wishlists, purchases, reviews, customer support, WhatsApp/SMS/email communications, promotions and related online services offered in India. It does not govern third-party websites or services that have their own privacy policies.
3. Personal data we may collect
3.1 Information provided by the customer
- Identity and contact data, such as name, email address and phone number.
- Billing and delivery information, such as address, PIN code and delivery instructions.
- Account data, such as login credentials in protected form, account preferences and wishlist items.
- Order and transaction data, such as products purchased, order value, payment status, refunds and transaction identifiers.
- Customer-service and grievance data, including emails, chats, calls, photographs, videos and documents voluntarily submitted.
- Review and user-content data, including ratings, comments, photographs or videos posted or submitted for publication.
- Marketing preferences and consent choices for email, SMS, WhatsApp or advertising communications.
3.2 Information collected automatically
- Device, browser, operating-system, language, IP address and approximate location information.
- Website usage data, such as pages viewed, searches, clicks, session duration, cart activity, referral source and interactions with advertisements.
- Cookie, pixel and similar-technology identifiers used for security, functionality, analytics, preference storage and advertising, subject to applicable consent requirements.
3.3 Information from service providers
We may receive payment status and transaction references from payment processors; delivery status and address-validation information from Shiprocket or courier partners; and campaign, analytics or fraud signals from technology and advertising providers.
4. How we use personal data
- To create and administer accounts, wishlists, carts and customer preferences.
- To process, confirm, dispatch, deliver, cancel, return, exchange and refund orders.
- To verify payments, prevent fraud, secure the website and protect customers and the business.
- To provide customer support, process grievances and administer product warranties.
- To communicate order updates through email, SMS or WhatsApp.
- To operate, troubleshoot, personalise and improve the website and product experience.
- To measure website traffic and advertising performance through Google Analytics, Meta Pixel, Google Ads and similar tools.
- To send promotional communications where the customer has consented or where otherwise permitted by law, with an opt-out mechanism.
- To publish reviews or user content with appropriate permission and moderation.
- To maintain financial, tax, warranty, fraud-prevention and legal records and respond to lawful requests.
- To establish, exercise or defend legal claims and enforce website policies.
5. Grounds for processing and consent
Depending on the context, Orika Jewels processes personal data with consent, to fulfil an order or customer request, for uses permitted by applicable law, to comply with legal obligations, or to protect legitimate legal interests. Where consent is required, it will be requested through a clear affirmative action. Consent may be withdrawn using the method provided, but withdrawal does not affect processing already lawfully completed and may prevent us from providing a requested service.
6. Payments
Online payments may be processed by Razorpay, Cashfree, PayU, PhonePe or another payment provider displayed at checkout. Orika Jewels does not intentionally store complete card numbers, CVV values or UPI authentication credentials. Payment providers process payment information under their own security standards, legal obligations and privacy terms. We ordinarily receive only information such as payment status, amount, method, transaction reference and limited fraud signals.
7. Cookies, analytics and advertising
The website uses essential cookies required for functions such as security, login, cart and checkout. It may also use preference, analytics and advertising cookies or pixels, including Google Analytics, Meta Pixel and Google Ads technologies. Non-essential technologies will be managed through an appropriate consent mechanism where required. A user may adjust available cookie settings or browser controls; blocking some cookies may affect website functionality.
8. When we share personal data
Personal data may be shared only as reasonably necessary with:
- Hostinger and WooCommerce-related hosting, website, security and technical-service providers.
- Payment gateways and financial institutions processing payments, chargebacks and refunds.
- Shiprocket, courier companies, address-validation providers and delivery partners.
- Email, SMS, WhatsApp, customer-support and marketing-service providers engaged from time to time.
- Google, Meta and analytics/advertising partners according to the customer’s consent choices and the providers’ terms.
- Professional advisers, insurers, auditors and service providers assisting with legal, accounting, security, fraud prevention or business operations.
- Government bodies, regulators, law-enforcement agencies, courts or other persons where disclosure is required or permitted by law.
- A successor or proposed successor in connection with a lawful restructuring, transfer or sale of all or part of the business, subject to appropriate safeguards.
Orika Jewels does not sell or rent personal data as a standalone commercial product. Some analytics or advertising providers may independently process data under their own terms.
9. International processing
Although Orika Jewels currently sells within India, some technology providers may use infrastructure or personnel located outside India. Where personal data is processed outside India, Orika Jewels will take reasonable steps to use reputable providers and comply with applicable restrictions and safeguards.
10. Data retention
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, warranty, customer service, fraud prevention, dispute resolution and legal, accounting or tax requirements. Data may be deleted or anonymised when the purpose ends and retention is no longer required by law. Retention periods may differ by data category and unresolved disputes may require longer retention.
11. Security
Orika Jewels uses reasonable administrative, contractual and technical safeguards appropriate to the nature of the data and the size of the business. These may include access controls, secure hosting, HTTPS, payment-gateway processing, software updates, backups and restricted access. No internet transmission or storage system is completely secure, and absolute security cannot be guaranteed. A personal-data breach will be assessed and notified as required by applicable law.
12. Individual rights
Subject to applicable law and identity verification, an individual may request access to information about personal data being processed, correction or completion of inaccurate data, updating of data, erasure where retention is not required, withdrawal of consent, grievance redressal and nomination of another individual where the law provides that right. Requests may be sent to hello@orikajewels.com.
A request may be refused or limited where it is fraudulent, unverifiable, technically infeasible, prejudicial to another person’s rights, or where retention or processing is required by law. We may ask for proportionate information to verify the requester’s identity.
13. Marketing choices
Promotional email, SMS or WhatsApp messages will be sent on the basis of consent or other lawful permission. A recipient may unsubscribe using the link or instructions in the message or by contacting us. Transactional messages about an order, account, security issue or policy change may still be sent when necessary.
14. Children
The website and products are intended for persons aged 18 years or older. We do not knowingly seek to process children’s personal data or direct behavioural advertising to children. If a parent or lawful guardian believes that a child has provided personal data, the parent or guardian should contact us so that appropriate action can be taken.
15. Reviews and public content
A review, photograph, video, name or social-media handle submitted for publication may become visible to the public. Customers should avoid including addresses, phone numbers, payment information or other sensitive data in public content. Publication remains subject to the Terms & Conditions and moderation standards.
16. Third-party links
The website may link to third-party websites, social networks, payment pages or tools. Orika Jewels is not responsible for the privacy practices of an independent third party. Users should review the relevant third-party privacy notice before providing data.
17. Changes to this policy
This Privacy Policy may be updated to reflect changes in law, technology, providers or business practices. The revised version will be posted on the website with an updated effective date. Material changes may also be communicated through the website, email or another appropriate channel.
18. Privacy contact and grievance
Privacy questions and rights requests may be sent to hello@orikajewels.com. A grievance may be escalated to the Grievance Officer using the details below. We request that individuals first use this process so we have an opportunity to address the matter.
Grievance Officer: Pravin Kumar
Designation: Founder, Proprietor and Grievance Officer
Email: pravin.sharma8897@gmail.com
Phone: +91 95368 53939
Postal Address: In Front of Bijlighar, Swarndham Colony, Sasni, Hathras, Uttar Pradesh 204216, India
Support Hours: 10:00 a.m. to 8:00 p.m. IST on business days