Effective Date: 3 August 2026 | Applies to https://orikajewels.com/
Orika Jewels is committed to providing an accessible, transparent and time-bound process for consumer and privacy grievances.
1. Business and grievance officer details
Orika Jewels is a sole proprietorship owned by Pravin Kumar, with its principal place of business at In Front of Bijlighar, Swarndham Colony, Sasni, Hathras, Uttar Pradesh 204216, India. Pravin Kumar serves as the Founder, Proprietor and Grievance Officer.
2. Matters covered
A grievance may concern, among other matters:
- Order placement, payment, pricing, cancellation, shipping, return, exchange or refund.
- A damaged, defective, incorrect, missing, counterfeit or materially misdescribed product.
- Warranty, product quality, material, packaging or advertising concerns.
- Account access, privacy, personal data, cookies, marketing consent or security concerns.
- Website accessibility, unfair trade practice or any other consumer-rights concern.
3. How to submit a grievance
A grievance may be sent to pravin.sharma8897@gmail.com, raised by phone at +91 95368 53939, or posted to the address stated below. Routine order-support questions may first be sent to hello@orikajewels.com or +91 92587 83939.
To help Orika Jewels investigate promptly, the grievance should include:
- Customer’s full name, email address and phone number.
- Order number, transaction reference and delivery date, where applicable.
- A clear description of the issue and the remedy requested.
- Relevant photographs, videos, invoices, screenshots, courier records or correspondence.
- For a privacy request, enough information to verify identity and locate the relevant data, without sending unnecessary sensitive documents.
4. Acknowledgement and resolution
- Orika Jewels will acknowledge receipt of a consumer grievance within 48 hours.
- Orika Jewels will endeavour to resolve the grievance within one month from receipt, subject to the complexity of the matter and any information required from the customer or a service provider.
- A complaint reference or other written record will be provided where reasonably practicable.
- If additional information is required, the resolution timeline may depend on the customer providing that information promptly.
- Privacy requests will also be handled within any period prescribed by applicable data-protection law.
5. Investigation and outcome
The Grievance Officer may review account records, order history, payment status, product inspection results, courier scans, photographs, communications and relevant service-provider records. The customer will receive a reasoned response and, where appropriate, a corrective action such as clarification, cancellation, replacement, exchange, refund, warranty remedy or data correction/erasure, subject to applicable policy and law.
6. Escalation
If a customer is dissatisfied with the response, the customer may request an internal review by replying to the grievance response. The customer may also approach the National Consumer Helpline at https://consumerhelpline.gov.in or call 1915, or use any consumer commission, court, regulator or statutory mechanism available under applicable law. A privacy complainant may approach the competent data-protection authority after first using the available grievance process where required by law.
7. Good-faith use and records
Customers should provide accurate information and avoid false, abusive or frivolous complaints. Orika Jewels may retain grievance records for dispute resolution, quality control, fraud prevention and legal compliance. No customer will be denied a lawful remedy merely for raising a grievance in good faith.
8. Updates
This policy may be updated to reflect changes in law, personnel, systems or business operations. The revised version will be posted on the website with an updated effective date.
Contact
Grievance Officer: Pravin Kumar
Designation: Founder, Proprietor and Grievance Officer
Email: pravin.sharma8897@gmail.com
Phone: +91 95368 53939
Postal Address: In Front of Bijlighar, Swarndham Colony, Sasni, Hathras, Uttar Pradesh 204216, India
Support Hours: 10:00 a.m. to 8:00 p.m. IST on business days