Effective Date: 3 August 2026 | Applies to https://orikajewels.com/
Orika Jewels currently ships within India, provides free standard shipping and supports prepaid and Cash on Delivery orders.
1. Shipping coverage
Orders are currently accepted for delivery to serviceable addresses within India. International shipping is not offered. Delivery availability depends on courier serviceability for the destination PIN code.
2. Processing time
Orders are ordinarily processed within one business day after order verification. Orders placed after business hours, on Sundays, public holidays, major sale periods or during extraordinary demand may require additional processing time. Personalised or made-to-order items, if introduced, may have a separate timeline disclosed on the product page.
3. Delivery estimate
Delivery is ordinarily expected within seven business days after dispatch, including many remote locations. This is an estimate, not a guaranteed deadline. Weather, festivals, transport disruption, courier capacity, address verification, security restrictions, natural events and other circumstances outside reasonable control may cause delay.
4. Shipping charges
Standard shipping within India is free unless a special service or charge is clearly disclosed before checkout. Cash on Delivery is available for eligible orders and PIN codes without a separate COD fee unless the checkout expressly states otherwise.
5. Courier and tracking
Orders may be fulfilled through Shiprocket and its courier partners or another reputable logistics provider. Tracking information will ordinarily be shared by email or WhatsApp after dispatch. Tracking scans are generated by the courier and may not update immediately.
6. Address and contact details
The customer is responsible for providing a complete and accurate name, phone number, address, landmark and PIN code. Address changes are not guaranteed after an order is placed. A customer should contact us immediately before dispatch if a correction is required; after dispatch, the courier may not permit changes.
7. Delivery attempts
The courier may contact the customer and make delivery attempts according to its procedures. The customer should remain reachable and should not share a delivery OTP before receiving the package. A person accepting delivery at the stated address may be treated as authorised to receive the order.
8. Delayed or apparently lost shipments
If tracking has not moved for an unusual period or the estimated timeline has passed, contact hello@orikajewels.com with the order number. We will raise an investigation with the logistics provider. A shipment is treated as lost only after reasonable courier investigation or confirmation. For a confirmed lost shipment, the customer may choose a replacement, subject to availability, or a refund.
9. Damaged or tampered packages
A visibly open, severely damaged or tampered package should be refused where practical, or clearly noted with the courier. If accepted, photograph the package before opening and report the issue promptly under the Return, Exchange & Refund Policy. An unboxing video is helpful but not the sole evidence for a claim.
10. Return to origin
A shipment may be returned to origin because of an incorrect or incomplete address, inability to contact the customer, repeated failed delivery, refusal, COD non-payment or courier service limitations. After the package is received back:
- For a prepaid order, the customer may request a refund after receipt and inspection or request re-dispatch. Re-dispatch may require payment of the actual additional shipping charge where the return was caused by customer-provided information, refusal or unavailability.
- For a Cash on Delivery order, the order may be cancelled. Re-dispatch may be offered on a prepaid basis.
- Repeated refusal or misuse of Cash on Delivery may result in COD restrictions for future orders.
- No charge will be imposed where the return is caused by Orika Jewels or the courier rather than the customer.
11. Partial shipments
An order may be delivered in more than one package. Separate tracking details may be provided. The customer will not be charged additional standard shipping solely because the order is split by Orika Jewels.
12. Ownership and risk
Risk of physical loss ordinarily passes to the customer when the order is delivered to the stated address, subject to rights relating to damage, non-delivery, incorrect delivery and applicable law.
13. Contact
For shipping support, email hello@orikajewels.com or contact +91 92587 83939 between 10:00 a.m. and 8:00 p.m. IST on business days. Include the order number and registered contact details.
Orika Jewels, a sole proprietorship owned by Pravin Kumar
Email: hello@orikajewels.com
Phone/WhatsApp: +91 92587 83939
Address: In Front of Bijlighar, Swarndham Colony, Sasni, Hathras, Uttar Pradesh 204216, India
Website: https://orikajewels.com/