Effective Date: 3 August 2026 | Applies to https://orikajewels.com/
This policy explains when and how an order placed with Orika Jewels may be cancelled. It should be read with the Return, Exchange & Refund Policy and the Terms & Conditions.
1. Scope
This Cancellation Policy applies to orders placed through the Orika Jewels website for delivery within India. By placing an order, the customer agrees to this policy, subject always to rights that cannot be waived under applicable law.
2. Customer cancellation before dispatch
A customer may request cancellation at any time before the order is dispatched by emailing hello@orikajewels.com. The request should include the order number, customer name, registered email address or phone number, and the reason for cancellation.
- No cancellation charge will be imposed for a cancellation accepted before dispatch.
- A cancellation request is not effective until Orika Jewels confirms it in writing.
- Orders may be processed and dispatched quickly. Orika Jewels cannot guarantee cancellation if the shipment has already been handed over to the courier, even if tracking has not yet updated.
- The same cancellation process applies to prepaid and Cash on Delivery orders.
3. Orders already dispatched
An order cannot be cancelled after dispatch. If the item is eligible, the customer may request a return or exchange after delivery under the Return, Exchange & Refund Policy. Refusing delivery does not automatically create a cancellation or refund entitlement and may be treated as a return-to-origin shipment.
4. Personalised or customised products
If Orika Jewels introduces personalised, engraved, altered or made-to-order products, those orders cannot be cancelled once production, personalisation or procurement has begun. This restriction does not limit remedies for a defective, damaged, incorrect or materially misdescribed product.
5. Cancellation by Orika Jewels
Orika Jewels may cancel all or part of an order before dispatch for a legitimate reason, including:
- The item is unavailable, damaged in inventory or fails quality control.
- The listed price, discount or product information contains a genuine and obvious error.
- Payment cannot be verified or the transaction is flagged for suspected fraud or unauthorised use.
- The delivery address is incomplete, outside the serviceable area or cannot be verified.
- The customer has repeatedly refused or misused Cash on Delivery orders.
- A legal, regulatory, safety, force majeure or operational issue prevents fulfilment.
Where Orika Jewels cancels a prepaid order, the full amount collected for the cancelled item or order will be refunded to the original payment method. The customer will not be charged a cancellation fee for a cancellation initiated by Orika Jewels.
6. Refund after cancellation
An approved cancellation refund will ordinarily be initiated within 5-7 business days. The payment gateway, bank or card issuer may require additional time to credit the amount. Cash on Delivery orders that were not paid do not require a monetary refund.
7. Statutory rights
Nothing in this policy excludes or restricts any non-waivable right or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.
Contact
Orika Jewels, a sole proprietorship owned by Pravin Kumar
Email: hello@orikajewels.com
Phone/WhatsApp: +91 92587 83939
Address: In Front of Bijlighar, Swarndham Colony, Sasni, Hathras, Uttar Pradesh 204216, India
Website: https://orikajewels.com/