Orders are normally prepared and dispatched within one working day. Delivery usually takes up to seven business days, depending on your PIN code, courier availability and local conditions.

We provide free shipping across India. During festivals, sales or severe weather, delivery may take a little longer—but you’ll always be able to follow its progress through your tracking link.

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Yes, you can request cancellation or an address change before your order is dispatched. Contact us immediately with your order number and the required change.

Once an order has been dispatched, it cannot be cancelled, and an address change may no longer be possible. Reaching us early gives us the best chance to help you.

Eligible products may be returned or exchanged within seven days of delivery. The item must be unworn, unused and returned with its original packaging, tags and accessories.

Personalised products and items marked as non-returnable cannot be returned for a change of mind. Return eligibility and shipping responsibility depend on the reason for the request, so please read our Return, Exchange & Refund Policy before sending anything back.

Approved prepaid refunds are issued to the original payment method and may take approximately 5–7 business days after inspection.

Don’t worry—we’ll help you make it right. Contact us as soon as possible and within seven days of delivery. Please share your order number, clear photographs of the product and packaging, and a short explanation of the problem.

An unboxing video can help us investigate faster, but it will be treated as helpful evidence—not as the only condition for considering a genuine complaint. After verification, an eligible case may receive a replacement or refund.

Yes, Cash on Delivery is available for eligible orders and serviceable PIN codes. You can also choose from the secure online payment methods displayed during checkout.

Online payments are processed by an authorised payment gateway. Orika Jewels does not directly store your complete card, UPI PIN or banking credentials. Never share your OTP, UPI PIN or card PIN with anyone claiming to represent us.

Every Orika Jewels piece is made for everyday and office wear with an anti-tarnish finish and protective e-coating. However, sweat, water, perfume, creams and chemicals can gradually affect any jewellery finish.

To keep your jewellery beautiful for longer, wipe it with a soft, dry cloth after wearing it and store it separately in a dry pouch. Our six-month anti-tarnish assurance is subject to proper use, care instructions and applicable terms.

Our collection may include stainless steel, brass, alloy and sterling silver, depending on the design. The exact material and finish are mentioned on each product page.

If you have sensitive skin or a known metal allergy, please check the product details carefully or contact us before ordering. We’ll gladly help you choose a suitable piece, but we cannot guarantee medical suitability for every skin type.

For the fastest response, send us your order number, registered mobile number and a short description of your question.

Email: hello@orikajewels.com
Call or WhatsApp: +91 92587 83939
Support hours: 10:00 AM–8:00 PM IST

We’re here to make your Orika Jewels experience simple, reassuring and beautiful—because elegance should work with you.